Customer Experience

Help. Listen. Improve.

We provide an excellent customer experience constantly challenging ourselves to get better.

The Customer Experience team is tasked to create a world-class customer experience whilst constantly improving our processes. We are a team of trusted experts crucial to the success of our customers. Every member of our team is a Zeitgold product expert and develops strong relationships with our customers and each other.

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Stories from our Customer Experience team

Learn about the backgrounds and motivations of Zeitgolders

We deliver top-notch service to all of our customers by providing succinct communication that solves our customers‘ needs. 

The coolest project I have worked on during my time at Zeitgold was setting up a tracking process for customer feedback to make it measurable. This enabled our team to prioritize everything we do according to our customer’s needs.

At Zeitgold I love the team-spirit and growth opportunities. Especially, I appreciate that we are enabling our customers to focus on their success because we take away what they used to struggle with in their everyday life – before they met Zeitgold.

Elisa

Head of customer success

After finishing my apprenticeship as tax assistant I moved from Bavaria in Southern Germany to Berlin to join Zeitgold. What inspires me is that we are actually solving a big problem for our customers – all while digitising the tax advisor process. I particularly enjoy the work with our engineers who are simply brilliant.

At Zeitgold I get to reinvent an industry and truly contribute to simplifying the lives of our customers. 

Manuel

TAX ASSISTANT